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New Student Orientation Presentation Information - Fall 2020

For more information on New Student Orientation, visit

For the parents, families, and guests who attended our presentations at Orientation, thank you for coming! Here you can find the helpful information, tips and tricks, and websites shared during the presentation.

Follow us on Facebook, Twitter, and Instagram. We post scholarship opportunities, money tips, and important reminders that can help you and your student stay on track for financial aid, scholarships, billing, and more!

Also, see our special Parents page that addresses financial aid topics that parents and families often have questions on.

What Is the Mountaineer Hub?

Your connection to:

  • Student accounts and billing
  • Financial aid and scholarships
  • Federal Work-Study employment
  • Registrar and academic records

It is critical that students pay attention to notices sent from the Mountaineer Hub because they could be regarding their financial aid or a balance due.

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How Will You Hear from Us?

  • Emails regarding the above topics are sent from the WVU Mountaineer Hub to students’ WVU MIX email
  • Students can set their MIX emails to forward to personal emails or set it up on their mobile devices. This will make it easier to stay informed of important information, deadlines and additional requirements.
  • Students should check their MIX email regularly
  • Students can view up-to-date information in STAR and should check STAR monthly via their WVU Portal

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Family Educational Rights and Privacy Act of 1974 (FERPA)

  • Federal regulation that protects the privacy of education records, such as:
    • Billing
    • Financial aid
    • Class schedule
    • Grades
  • We cannot release protected information to anyone other than the student once the student moves into on-campus housing OR attends their first day of class at the University (whichever comes first) unless the student grants proxy access to their account information

Visit the WVU FERPA website for more information.

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The WVU Parent and Guest Portal

  • Since they cannot share their student log-in information, students can give proxy access to their accounts
  • Students can find detailed instructions on the Parent and Guest Portal website
  • This can cover access online, in person and over the phone
  • Parents should be prepared to provide the passphrase established by the student every time they contact the Hub

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The Guest Portal: Logging In

The Parent and Guest Portal website is easy to navigate and offers detailed instructions and tutorials for students on how to give parents or guests access to their information (which can be online, in person or over the phone).

  1. Go to the Parent and Guest Portal website
  2. Click on "Log In"
  3. Log in with the email address and password created when the student set up proxy access

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The Guest Portal: Student Information

  • In the Parent and Guest Portal, tabs at the top show your profile information and students who have granted you access
  • Parents/guests can click on a student to see their menu of information
  • Parents/guests will only see things the student has given them access to view
  • Students can edit the standard expiration date

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Potential screen options parents/guests may see in the portal menu if given access includes:

  • Academic deposit information
  • Electronic bill by term/make payment
  • Cost of attendance for financial aid
  • Financial aid holds
  • Financial aid requirements
  • Financial aid status
  • Financial aid award package, messages, payment schedule and history
  • Financial aid academic progress
  • Financial aid loan application history
  • View schedule by day and time
  • View schedule with course details
  • View mid-term grades
  • View final grades
  • View holds that may prohibit registration in courses
  • View addresses and phone numbers on file
  • View student and parent email addresses
  • View student's emergency contacts

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Cost & Resource Planner

  • Personalized planners emailed to MIX and personal email accounts on file for students with a Free Application for Federal Student Aid (FAFSA) submitted or financial aid offered
  • This planner helps you estimate direct costs, financial aid and potential out-of-pocket expenses for fall and spring
  • Planners only indicate the direct costs that will be billed
  • If you did not receive one, or you wish to review how changes to your major, residence hall or dining plan may impact your bill, please visit our Cost & Resource Planner page

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Fall Bills

  • Online
  • Students can view this information in their WVU Portal.

    Parents and guests with proxy access can view the student's billing information by logging into the Parent and Guest Portal website.

    • Students and parents/guests with proxy access can view their charges online for fall in early July

    The charges listed on the top of the Electronic Bill By Term screen in the student's STAR account include University Tuition, University Fees, College Tuition, On-campus housing, meal plan, as well as any credits from the Tuition Deposit and Housing Deposit. The financial aid listed varies from student to student but this list can include all grants and loans that are ready to disburse to the student's account. The value for "Current Due net of Authorized Financial Aid and Memos" is the balance remaining on the student's account after all authorized aid has paid towards their initial balance.

  • eBill
    • Email with billing statement attached
    • Sent to student MIX email for fall in early July
    • Only sent to students with a balance due for the semester
    • Sent monthly to students who owe a balance
    • Payment due August 1

The charges listed on the eBill include University Tuition, University Fees, College Tuition, On-campus housing and meal plan. Amounts in the Credits column include any Tuition Deposit, Housing Deposit and financial aid that is pending. Please note that the financial aid listed in red with an asterisk has unsatisfied requirements associated with them. Students can refer to their STAR account for more information. The Summary section on the eBill includes total charges, any balance remaining from a previous term, total credits and the total balance due.

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Other Funding Options: Scholarships and College Savings Plans

  • Scholarships
    • Departmental scholarships based on program of study
    • Scholarships from your local areas
      • High school counselors
      • Businesses and alumni associations
      • Libraries and churches
      • Other nonprofit organizations
    • Scholarship search engines
    • Can only be credited to the student's bill once scholarship payment is received
  • College Savings Plan (529, Prepaid College Plan)
    • Contact your plan manager for instructions on how to send funds
    • Can only be credited to the student's bill once payment is received

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Other Funding Options: Part-Time Student Jobs

  • Part-time Student Jobs
    • Working 1 to 20 hours/week shown to improve time management and GPA
    • Helps with indirect costs like books, supplies, and transportation (does not apply directly as a payment to the student's bill)
    • Some students are offered Federal Work-Study based on financial need from their FAFSA, but students do not need to have work-study to apply for part-time jobs on or off campus
    • Students search and apply for jobs via Handshake
    • Students will receive a paycheck that is intended to help with personal expenses incurred through each semester

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Other Funding Options: Third-Party Sponsors and Veterans

  • Third-Party Sponsors
    • Vocational rehabilitation, military, employers, etc.
    • Please contact your third-party sponsor for more information
  • Veterans
    • Center for Veteran, Military and Family Programs
    • Information on benefit types and required documentation can be viewed by selecting "Get started with the GI Bill"
    • Start your certification process online by selecting "VA Benefits Intake/Agreement form" on the home page

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Other Funding Options: Monthly Payment Plan

WVU offers a monthly payment plan to help students spread all or a portion of their institutional charges over several months.

  • Break semester bills into as many as six smaller payments (if signed up by May 31 for fall or November 30 for spring)
  • Sign up in June to utilize the five-month option for fall (use an estimated balance due and update with the actual amount when bills are available)
  • Signing up later means fewer months to pay and larger payments
  • Can help reduce borrowing through loans
  • A $35 enrollment fee plus the first payment are due when you sign up
  • It's all online! You can enroll, manage your account and make payments 24/7. To learn more, visit our Tuition Payment Plan website.

The monthly payment plan is also a great tool to minimize borrowing when possible. For example, perhaps you can't do the plan for your full balance due and intend to pursue credit-based loans to cover your bill. However, you know you can afford to pay $100 a month. You can set up the monthly payment plan for $100 a month and pursue the credit-based loan for the rest of your balance due. This could save you up to $4,800 in loan debt over four years - not including interest! Please note if you are taking a credit-based loan out to receive a refund for books or living expenses, that loan will go toward your balance due first before disbursing a refund (even if you have a monthly payment plan set up). Also, be cognizant of whether or not your credit-based loan starts repayment when determining how much you can afford in a payment plan for the month.

Students can estimate their plan using the Plan for Your Cost Your Way planner, then adjust when the actual bill becomes available if necessary. It's better not to wait for the semester bill and to sign up as early as possible to spread payments out over as many months as possible.

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Other Funding Options: Direct Payments

  • Online with a check using the routing and bank account numbers for your checking account (fastest and easiest method)
  • Online or in person with a debit/credit card (2.25% convenience fee)
  • Check, money order or certified bank check paid to the order of WVU or West Virginia University

More on payment options and instructions for paying online can be found on the Billing website.

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Other Funding Options: Credit-Based Loans

There are credit-based loan options from the federal government and private lenders. Credit-based loans require an application and credit approval. However, there are differences between federal and private loans such as the borrower, the lender, interest rates, fees and terms. We have tools to help you determine what works best for you!

  • Private Loans
    • The interest varies by lender
    • The borrower could be the student or parent, depending on the lender
    • The student usually needs a cosigner
    • Visit our Private Loans page for more information, including tips and search resources to help you compare private lenders
  • Parent PLUS Loans

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Applying for the Parent PLUS Loan

To apply for the Parent PLUS Loan, a parent must:

  • Go to
  • Log in with their Federal Student Aid ID (FSA ID) (not the student's FSA ID)
  • Choose the "I'm a Parent" option under MY CHECKLISTS
  • In the menu, choose "Apply for a Parent PLUS Loan"
  • Scroll down to "Direct PLUS Loan Application for Parents" and click the START button

Please remember to check to make sure the loan is sent to West Virginia University (not WV State, WVU Hospitals or WVU Parkersburg).

Top-four tips for the 2020-2021 PLUS Loan application:

  • Select the 2020-2021 award year on the application
  • Carefully read the options about enrolled in school and post-enrollment deferment
  • Make sure the loan is sent to West Virginia University (School Code/Branch G03827)
  • Choose the right loan period (if applying for fall and spring, choose August 2020 through May 2021)

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Additional PLUS Loan Requirements

  • The parent borrower must complete a Loan Agreement (Master Promissory Note) by logging into
  • Under MY CHECKLISTS, select "Complete MPN for Parent PLUS Loan"
  • The Department of Education will email the parent borrower and provide instructions if they also need to "Complete PLUS Credit Counseling"
  • If you have an endorser for the loan, they must create and log in with their Federal Student Aid ID (FSA ID) to "Endorse a PLUS Loan" (under the "Apply for Aid" menu at

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Financial Aid Refunds

If a student's financial aid and payments are more than their direct costs (institutional charges) for the semester, they will be refunded the difference. Financial aid pays toward the bill approximately 10 days before to the start of the semester (for fall and spring) as long as all aid requirements are met such as enrollment, loan requirements, etc.

  • Students can sign up for direct deposit at now to receive their refund within 4 to 5 business days of aid disbursement
  • Direct deposit refunds are usually received during the first week of classes
  • If not signed up for direct deposit, a paper check is mailed
  • Students are responsible for charges incurred after a refund has been issued (replacement fees for student IDs, additional tuition charges from registering for more classes, adding a meal plan, etc.)
  • More information is available on the Refunds website.

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Keep Your Aid!

Students must meet Satisfactory Academic Progress standards for financial aid eligibility to keep federal (and sometimes state) financial aid for future academic years.

To meet Satisfactory Academic Progress standards, students must:

  • Have a minimum overall GPA of 2.0 by the end of each spring semester
  • Earn at least 67% of all hours they attempt by the end of each spring
    • Withdrawing from classes after the add/drop period, receiving "incomplete" status, and failing classes have a negative impact on this percentage
  • Complete their program of study within 150% of the hours required for the program (example: complete a program that requires 120 hours within 180 attempted hours)
  • See the Satisfactory Academic Progress page for more information

In addition to Satisfactory Academic Progress, some types of aid have their own overall GPA and earned hour requirements.


  • PROMISE and Institutional Scholarships
    • Earn 30 credit hours in fall, spring and summer (excluding classes taken in high school)
    • PROMISE: By end of summer, must have an overall GPA of at least 2.75 after first year and a 3.0 in subsequent years
    • Institutional: By end of summer, must have an overall GPA of at least 2.75 (applies to scholarships listed on our Renewal Requirements page)
  • WV Higher Education Grant

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  • How do I buy textbooks?
    • If students have more financial aid than direct costs, they can use their refund to purchase books. For future semesters, students can utilize the Bookstore Program to preorder books with their anticipated refunds
  • My family's income has reduced significantly since our 2018 taxes. What do I do?
  • Do I have to apply for financial aid every year?
    • Yes, students must submit a new Free Application for Federal Student Aid (FAFSA) every year for federal and most state aid consideration. The FAFSA is available October 1 for 2021-2022 and will ask for your 2019 tax information. The priority deadline to submit is March 1, but the earlier the better! Students can complete a new FAFSA via the myStudentAid app available on the Apple store or on Google Play, or complete online through
  • How do I submit outside scholarships and 529 college savings plan payments to WVU?
    • All scholarships and 529 payments should go to the Mountaineer Hub. All payments made to WVU should include the student's name and WVU ID number. Visit our Payments page for more information.
  • What is the Mountaineer Hub Peer Educator Program?
    • This program provides students access to trained student employees who can help answer questions about common financial concerns, including how to complete a FAFSA, budget for rent, manage loan debt, and more! Students can schedule appointments after classes start on our Peer Educators page.

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First-Time Loan Borrowers

  • First-time student loan borrowers (for subsidized and unsubsidized loans) must complete TWO requirements:

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Timeline: NOW!

  • Use the "Cost & Resource" planner to estimate out-of-pocket costs for fall and spring
  • Sign up for the five-month option of the Tuition Payment Plan
  • Parents of dependent undergraduates may apply for a Parent PLUS Loan at
  • First-time student borrowers of federal loans complete their Loan Agreement and Entrance Counseling at
  • June 1: Student health insurance waiver is available at Student Health Insurance website
  • June 29:Last day to select a meal plan on the Dining Services website before it defaults

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Timeline: July

  • Sign up for direct deposit of refunds
  • On or around July 4:
    • Fall charges available online
    • Fall eBill sent to MIX email for students who owe a balance

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Timeline: August

  • August 1:
    • July eBills due (less displayed aid)
    • Student health insurance waiver deadline
  • August 2: Late fees assessed on balances of $200 or more (for student who received a July eBill)
  • August 5: Last day to reserve books with financial aid through the WVU Bookstore Programs
  • August 9: Financial aid pays toward fall bill
  • August 19: First day of classes
    • Refunds are typically available to students signed up for direct deposit
  • August 25: Last day to add/drop classes for the fall semester
  • August 28: Last day students who utilized the Bookstore Program can pick up their reserved books

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Contact Information and Appointment Calls

Appointment Calls

To schedule an appointment call, visit the SignUpGenius website for New Student Orientation.

Contact Information

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