Skip to main content


New Student Orientation Presentation Information - Summer 2019

For more information on New Student Orientation, visit

For the parents, families and guests who attended our presentations at Orientation, thank you for coming! Here you can find the helpful information, tips and tricks, and websites shared during the presentation.

Follow us on Facebook and Twitter. We post scholarship opportunities, money tips, and important reminders that can help you and your student stay on track for financial aid, scholarships, billing, and more!

Also see our special Parents page that addresses financial aid topics that parents and families often have questions on.

What Is the Mountaineer Hub?

Your connection to:

  • Student accounts and billing
  • Financial aid and scholarships
  • Student employment
  • Registrar and academic records

Emails for these areas are sent from the WVU Mountaineer Hub to students’ WVU MIX email. Students can set their MIX email to forward to their personal email or set it up on their mobile devices. It is crucial that students pay attention to notices from the Mountaineer Hub because they could be about financial aid or a balance due.

Return to Top of Page

How Do I Access My Student's Account Information?

The Family Educational Rights and Privacy Act of 1974 (FERPA) is a federal regulation that protects the privacy of education records, including but not limited to:

  • Billing
  • Financial aid
  • Schedule
  • Grades

Visit for more information.

We cannot release protected information to anyone other than the student once the student moves into on-campus housing or attends their first day of class at the University (whichever comes first) unless the student grants proxy access to their account information.

Students can give proxy access to their account information since they cannot share their student login information. Students can find detailed instructions at This can cover access online, in person, and over the phone.

In the Parent and Guest Portal, tabs at the top will show the parent/guest profile information and any students who have granted access to their information. Parents/guests can click on a student to see their menu of information. Parents/guests will only see things the student has given them access to view on the menu.

Potential screen options parents/guests may see in the portal menu if given access includes:

  • Academic deposit information
  • Electronic bill by term/make payment
  • Cost of attendance for financial aid
  • Financial aid holds
  • Financial aid requirements and messages
  • Financial aid status
  • Financial aid award package, messages, payment schedule and history
  • Financial aid academic progress
  • Financial aid loan application history
  • View schedule by day and time
  • View schedule with details about the courses
  • View mid-term grades
  • View final grades
  • View holds that may prohibit registration in courses
  • View addresses and phone numbers on file
  • View student and parent email addresses
  • View student's emergency contacts

Return to Top of Page

Plan for Your Cost Your Way Planner

The planner helps you estimate direct costs, financial aid, and potential out-of-pocket expenses for fall and spring. Personalized planners were emailed to WVU MIX and personal email accounts on file for students with a Free Application for Federal Student Aid (FAFSA) submitted or aid offered.

The planner only indicates directs costs (billed directly); additional costs associated with college attendance may include personal, transportation, and books and supplies not factored into the planner.

Costs are different for everyone, and the factors that determine cost are a mixture of predetermined or required costs and some costs that are determined by choices. If you did not receive a planner or want to work with a planner where you can estimate how making changes can impact your bill (such as to your major, residence hall, or dining plan), visit

Return to Top of Page

What Will My Student's Bill Look Like?


Students and parents/guests with proxy access can view their charges online for fall in early July (November for the spring semester). Students can view at, and parents/guests with proxy can view at

The "Electronic Bill By Term/Make Payment" page will show:

  • Charges for University Tuition, University Fees, and College Tuition
  • Housing and a meal plan if living on-campus
  • Payments made
  • Net balance for semester plus net balance for other semesters to equal their account balance
  • Authorized financial aid. This is financial aid that is "ready to pay." For the fall and spring semesters, we cannot disburse aid as payment until 10 days prior to the start of the semester. Authorized aid counts as anticipated payment on a student's bill prior to disbursement (so students do not need to pay the portion of the balance covered by authorized aid).
  • Account balance net of authorized financial aid (balance due after the aid applies)
  • Pending memos or Third Party contracts that are anticipated to pay toward the balance due
  • Amount due after authorized financial aid and Third Party contracts apply

See for help on accessing the semester charges online.


Students who owe a balance for the semester will be sent an email with a billing statement attached. The first eBills for the fall semester are sent in early July (November for the spring semester). These are only sent to students who have a balance due for the semester. eBills are sent on a monthly basis for students who owe a balance.

The eBill will show:

  • Charges for University Tuition, University Fees, and College Tuition
  • Housing and a meal plan if living on-campus
  • Payments made
  • Authorized financial aid
  • Total charges and credits
  • Summary of charges, prior term balances, credits, and total balance due

Return to Top of Page

Other Funding Options: Scholarships and Tips on Applying

There are various other scholarships students can research and pursue in addition to the institutional scholarships for which they are automatically reviewed. These include departmental and external scholarships (from local providers or other third-parties).

Departmental scholarships are those based on the student's program of study and available from the student's department. Some departments offer first-time freshmen scholarships automatically based on their admissions application. Students offered these scholarships can see them on their Financial Aid Information at Other departmental scholarships are only available for sophomore, junior and senior college levels. Contact your WVU college/school in the middle of the fall semester to find out their scholarship application deadlines for fall 2020. This is a good option for future academic years. Check your college/school's website for more information on eligibility and application requirements. Students can find information to help guide them to the appropriate websites on our Departmental or College Scholarships page.

Local scholarships are those you may find in your local area. Some potential resources to explore are:

  • High school counselors
  • Businesses and alumni associations
  • Libraries and churches
  • Other nonprofit organizations

Scholarship search engines are another way to research and pursue external scholarship opportunities.

If you receive notification of additional scholarships expected, please notify our office as soon as possible so that we can account for that in your expected financial aid.

Return to Top of Page

Other Funding Options: College Savings Plan

If you invested in a college savings plan such as a 529 or prepaid college plan, it is important to contact your plan manager as soon as possible for instructions on how to send funds to the institution. Some plans only require a request from the plan holder while others need a printed version of the students charges online from

Return to Top of Page

Other Funding Options: Part-Time Student Jobs

Part-time student employment is beneficial to help with other educational expenses such as personal costs in college since these are funds students earn as a paycheck. Working 1 to 20 hours per week has also been shown to improve time management and GPA.

Some students are offered Federal Work-Study based on their financial aid as determined by submission of their Free Application for Federal Student Aid (FAFSA). However, students do not need to have work-study to apply for part-time jobs on and off campus.

Students can search and apply for jobs via the Handshake job search database at

Return to Top of Page

Other Funding Options: Third-Party Sponsors

Third-Party sponsors are entities which pay institutional charges for a student. Examples include Vocational Rehabilitation, the military, and employers. Students may qualify for assistance through these entities and should contact them for eligibility requirements and application instructions.

Return to Top of Page

Other Funding Options: Veterans

Veterans utilizing their educational benefits must start their certification online at From the website, select "Certification Request Forms" in the menu, then choose "2019-20 Certification Request Form (Summer 2019, Fall 2019, and Spring 2020).

Return to Top of Page

Other Funding Options: Monthly Payment Plan

WVU offers a monthly payment plan to help students spread all or a portion of their institutional charges over several months.

  • Break semester bills into as many as six smaller payments (if signed up by May 31 for fall or November 30 for spring).
  • Sign up in June to utilize the five-month option for fall.
  • Signing up later means fewer months to pay and larger payments.
  • The plan can help reduce borrowing through loans.
  • It's all online! You can enroll, manage your account, and make payments 24/7.

The monthly payment plan is also a great tool to minimize borrowing when possible. For example, perhaps you can't do the plan for your full balance due and intend to pursue credit-based loans to cover your bill. However, you know you can afford to pay $100 a month. You can set up the monthly payment plan for $100 a month and pursue the credit-based loan for the rest of your balance due. This could save you up to $4,800 in loan debt over four years - not including interest! Please note if you are taking a credit-based loan out to receive a refund for books or living expenses, that loan will go toward your balance due first before disbursing a refund (even if you have a monthly payment plan set up). Also, be cognizant of whether or not your credit-based loan starts repayment when determining how much you can afford in a payment plan for the month.

View more information or sign up for the monthly payment plan at

Students can estimate their plan using the Plan for Your Cost Your Way planner, then adjust when the actual bill becomes available if necessary. It's better not to wait for the semester bill and to sign up as early as possible to spread payments out over as many months as possible.

Return to Top of Page

Other Funding Options: Direct Payments

Payment can be made online with a check using the routing and bank account numbers for a checking account (the fastest and easiest method). Payment can also be made online or in person with a credit card (with a 2.25% convenience fee). Checks, money orders, or certified bank checks can also be made payable to the order of WVU or West Virginia University. Please include the student's WVU student ID number if mailing checks.

More on payment options and instructions for paying online can be found at

Return to Top of Page

Other Funding Options: Credit-Based Loans

There are credit-based loan options from the federal government and private lenders. Credit-based loans require an application and credit approval. However, there are differences between federal and private loans such as the borrower, the lender, interest rates, fees, and terms. We have tools to help you determine what works best for you!

Parent PLUS Loans

Private Loans

  • Interest varies by lender
  • Borrower could be the student or parent, depending on the lender
  • Student usually needs a cosigner
  • Visit our Private Loans page for more information, including tips and search resources to help you compare private lenders

Return to Top of Page

Applying for the Parent PLUS Loan

To apply for the Parent PLUS Loan, a parent must:

Top-four tips for the 2019-2020 PLUS Loan application:

  1. Select the 2019-2020 award year on the application
  2. Carefully read the options about enrolled in school and post-enrollment deferment
  3. Make sure the loan is sent to West Virginia University
  4. Choose the right loan period; if applying for fall and spring, choose August 2019 through May 2020, fall only would be August 2019 through December 2019, and spring only would be January 2020 through May 2020 (but do not apply for that until around October)

Additional PLUS Loan requirements:

  • The parent borrower must do a Loan Agreement (Master Promissory Note) at; make sure you choose the "PLUS MPN for Parents"
  • The Department of Education will email the parent borrower if they also need to "Complete PLUS Credit Counseling" and provide instructions
  • If you have an endorser for the loan, they must create and log in with their Federal Student Aid ID (FSA ID) to "Complete an Endorser Addendum" at

Return to Top of Page

Financial Aid Refunds

If a student's financial aid and payments are more than their direct costs (institutional charges) for the semester, they will be refunded the difference. Financial aid pays toward the bill approximately 10 days prior to the start of the semester (for fall and spring).

  • Students can sign up for direct deposit at now to receive their refund within 4 to 5 business days of aid disbursement
  • Direct deposit refunds are usually received during the first week of classes
  • If not signed up for direct deposit, a paper check is mailed
  • Students are responsible for charges incurred after a refund has been issued (replacement fees for student IDs, additional tuition charges from registering for more classes, adding a meal plan, etc.)
  • More information is available at

Return to Top of Page

Keep Your Aid!

There are academic requirements students must meet to maintain their financial aid eligibility from one year to the next.

Students must meet Satisfactory Academic Progress standards for financial aid eligibility in order to keep their federal (and sometimes state) financial aid for future academic years.

Students must:

  • Have a minimum overall GPA of 2.0 by the end of each spring semester
  • Earn at least 67% of all hours they attempt by the end of each spring (withdrawing from classes after the add/drop period, incompletes, and failing classes have a negative impact on this percentage)
  • Complete their program of study within 150% of the hours required for the program (example: a program that requires 120 hours must be completed within 180 attempted hours... 120 x 1.5 = 180)
  • See the Satisfactory Academic Progress page for more information

In addition to Satisfactory Academic Progress, some types of aid have their own overall GPA and earned hour requirements.

Examples of Academic Requirements

Institutional Scholarships
  • Successfully earn 30 credit hours in fall, spring, and summer (cannot include classes taken in high school); 15 credit hours if only receiving the scholarship for spring
  • Overall minimum GPA requirements vary by scholarships, so see the Renewal Requirements page for more information
PROMISE Scholarship
  • Successfully earn 30 credit hours in fall, spring, and summer (cannot include classes taken in high school); 15 credit hours if only receiving the scholarship for spring
  • Overall minimum GPA of 2.75 at the end of the summer semester for the first year and 3.0 in subsequent years
WV Higher Education Grant
  • Successfully earn 24 credit hours in fall and spring (cannot include classes taken in high school); 12 credit hours if only receiving the scholarship for spring
  • Overall minimum GPA of 2.0 at the end of the spring semester
  • Return to Top of Page


    How do I buy textbooks?

    If students have more financial aid than direct costs, they can use their refund to purchase books. Deadlines and more information available at

    My family's income has reduced significantly since our 2017 taxes. What do I do?

    Visit the Family Contribution Appeal page for instructions on how to request and complete the appeal for 2019-2020.

    Do I have to apply for financial aid every year?

    Yes, students must submit a new Free Application for Federal Student Aid (FAFSA) via the myStudentAid app or at every year for federal and most state aid consideration. The FAFSA will be available October 1 for 2020-2021 and will ask for 2018 tax information. The priority deadline to submit is March 1, but the earlier the better!

    Return to Top of Page

    Next Steps

    First-time student loan borrowers (for subsidized and unsubsidized loans) must complete TWO requirements:

    In two days after Orientation when students log into their WVU accounts, they will be prompted to enroll in Duo two-factor authentication. This adds an extra layer of protection to their sensitive and private information. It is important that students set this up, not parents. If Duo is not set up on the student's devices properly, they will not be able to access vital information and resources they will need to be successful at WVU. Parents should ask their students to grant them proxy access to the Parent and Guest Portal so they will have their own login. More information is available at

    Return to Top of Page

    July 2019
    August 2019
    • August 1: Fall bill due (less displayed financial aid) and student health insurance waiver due
    • August 2: Late fees assessed on balances over $200 (for students who received a July eBill)
    • August 11: Financial aid pays toward fall bill
    • August 17: Refunds may be available to students signed up for direct deposit
    • August 21: First day of classes
    • August 27: Last day to add/drop classes

    For our full timeline, visit It's updated regularly as new dates and information become available.

    Return to Top of Page