Orientation
New Student Orientation
Summer 2025 Presentation Information
For more information on New Student Orientation, refer to the New Student Orientation website.
To the parents, families, and guests who attended our presentations at Orientation, thank you for coming! Below you can find the helpful information, tips and tricks, and websites shared during the presentation.
To stay up to date moving forward, follow us on Facebook, X, and Instagram. We post scholarship opportunities and important reminders that can help you and your student stay on track for financial aid, scholarships, billing, and more!
Also, see our special Parents webpage that addresses financial aid topics that parents and families often have questions on.
The WVU Hub
Your connection to:
- Student Accounts and Billing
- Financial Aid (including scholarships)
- Federal Work-Study Employment
- Registrar and Academic Records
- Admissions
Hub Communications
It is critical that students pay attention to notices sent from the WVU Hub because they could be regarding their financial aid or a balance due.
- Emails from the WVU Hub are sent to students’ MIX emails
- Students can add their MIX email on their mobile devices
- Students should check their MIX email regularly via the WVU Portal to ensure they don't miss a notification
- Students can view up-to-date information in the WVU Portal for their MyAccount and financial aid information
How can students access their information?
The WVU Portal
Students can find their financial aid information and student record inforemation in the WVU Portal.
- "Financial Aid Information" is where students can review financial aid offers, cost of attendance, eligibility criteria (including renewal), and holds
- STAR is the system where students can view their records, add or drop courses, access transcripts, and more
WVU MyAccount
Students can access their WVU MyAccount billing system through the yellow "PAY YOUR BILL HERE!" button.
Within their WVU MyAccount, students can:
- View billing details
- Access On Demand Statements
- Make payments
- Sign up for payment plans
- Authorize parents or guests to view charges or make online payments
For help logging into WVU MyAccount and navigating the system, please refer to our Tutorials webpage.
How can parents or guests access student information?
Proxy Access: The Parent/Guest Portal
- Family Educational Rights and Privacy Act of 1974 (FERPA) protects a student’s privacy of education records, such as financial aid, billing details, schedule details, grades, etc.
- Allows parents and guests to view financial aid information and academic records via their own login
- Allows parents and guests to discuss protected information with the WVU Hub and other offices upon confirming passphrase (exception: GPA)
- Students can revoke permission at any time
Refer to the Parent and Guest Portal webpage for more information.
Proxy Access: Student Setup in STAR
- Each proxy must have their own account with a valid end date
- A passphrase is required and must be confirmed before we can discuss information
- Student can revoke permission at any time
- Authorizations selected for what information the proxy has access to view and discuss
Students can use these detailed instructions to grant proxy access to parents and guests. If a parent or guest wants to make an online payment on your behalf, they also need Authorized User access.
Authorized User: WVU MyAccount
- Allows parents and guests to view billing details and make online payments
- Needed for online payments even if the parent or guest already has proxy access via the Parent/Guest Portal
Information about navigating WVU MyAccount and instructions for setting up Authorized User access are available on our Tutorials webpage. If a parent or guest wants to discuss your account details with the WVU Hub, they also need proxy access via the Parent/Guest Portal.
How can we plan for fall charges?
Cost of Attendance (COA)
-
Cost of Attendance is:
- For financial aid purposes only
- Not necessarily the actual amount you will pay
- Composed of educational expenses that a student may accrue while pursuing their degree for the semester and/or year
- Billable and non billable costs are included in the COA
- Items included as billable costs will not necessarily be billed
- Items will remain in the COA even if you opt out of services such as Student Insurance or the First Day Complete course materials program
- A student's financial aid cannot exceed their COA
Cost and Resource Planner
- To use the Cost and Resource Planner students use billable and non-billable estimates from their Cost of Attendance found in the WVU Portal
- Students use financial aid information to input anticipated scholarships, grants and loans
- The Planner estimates remaining costs and provides payment options for the year and by semester
- All amounts are estimated — the WVU Board of Governors does not approve tuition and fee amounts until later this summer
First Day Complete (FDC)
- WVU partners with Barnes & Noble to provide undergraduate students with rented course materials at a lower, flat fee
- Students must opt out if they do not want to participate in the program
- The fall opt-out window is open from July 11 to August 30
- Emails about this program will be sent to student MIX accounts from Barnes & Noble College
- If you have questions or issues email email Barnes & Noble Customer Care
Refer to our First Day Complete webpage for additional details.
Fall Billing Information
- Fall charges will be available on or around July 1 through WVU MyAccount for students who have registered for classes
- Students who owe a balance will receive a billing notification via their MIX email on or around July 2
- If you owe a balance, payment is due on August 1 — a 2.85% late payment fee will follow if the deadline is not met
- Charges may change for various reasons. It is important for students to monitor their WVU MyAccount for the most up-to-date billing information
- Billing notifications are sent each month for remaining outstanding balances — payment is typically due the first of the following month
For more billing information refer to our Billing webpage.
After accepting offered aid, what other resources are available to help cover the balance due?
External Resources
Visit our Other Funding Options webpage for more information.
Private/External Scholarships
- Checks must be received by the payment deadline to credit as payment
College Savings Plan (529, Prepaid College Plan)
- Contact your plan manager for instructions on how to send funds
- Payment must be received by the payment deadline to credit as payment
Third-Party Sponsorship
- Official authorization must be received by the payment deadline to credit as payment
More information about third-party billing can be found on our Third-Party Billing webpage.
Veterans Benefits
- Start your certification process with WVU Bunker
- Certifications will go through third-party billing process
For more information about veteran benefits, refer to the WVU Veterans website.
Making Direct Payments
Online Payments via WVU MyAccount (fastest method)
- Pay online with an e-check using the routing and bank account number
- Pay online with a debit or credit card (2.85% convenience fee)
Mailing Payments
- Checks, money order, or certified bank check should be made payable to WVU or West Virginia University
- Include the student’s name and WVU student ID number
- Cash payments are not accepted by mail or in person
More on payment options and instructions for paying online can be found on our Tutorials webpage.
Enrolling in a Tuition Payment Plan
WVU offers an interest-free payment plan through WVU MyAccount to help you manage student balances
- The earlier you enroll, the more time you can spread your payments over
- A $35 enrollment fee plus the first payment are due when you sign up
- You can sign up between July 1 and July 15 to make 5 payments
- Beginning July 16, the 4-installment option opens
- The plan would need to be in place by August 1 to avoid late fees
- Students can enroll, manage their account, and make payments 24/7
To learn more, refer to our Tuition Payment Plan webpage.
Applying for Credit-Based Loans
Federal Parent PLUS Loan
- Lender: Federal Government
- Borrower: parent of a dependent undergraduate student
- Application:
- 2025-2026 FAFSA required
- 2025-2026 parent PLUS loan application and Master Promissory Note (MPN)
- Interest: fixed
Refer to our Federal Parent PLUS Loan webpage for more information.
Private Education Loans
- Lender: private lenders and financial institutions
- Borrower: student or parent (varies by lender)
- Application: contact lender
- Interest: varies by lender
Refer to our Private Loans webpage for more information.
What if the student’s financial aid exceeds what is owed for the semester?
Refunds
Some students are due a refund because their financial aid and/or payments total more than their WVU charges.
If the student is due a refund:
- Authorized aid generally pays to the bill 10 days prior to the first day of a semester (for students that have completed all aid requirements)
- Students may begin setting up direct deposit on or around July 11
- If direct deposit is set up, the refund may be available on or around August 20
- If you do not choose a preference, a check will be mailed to the student's mailing address in STAR, which usually takes longer than direct deposit
Students and parents who are due a refund will receive an email with instructions on how to set up a Nelnet Refund Portal account.
- Parents receiving a parent PLUS refund will receive their email after the refund is initiated
- Refunds appear in the “charges” column in your WVU MyAccount, but it’s not a charge — it’s the refund you are due
- Refunds are issued based on what is owed at the time it is issued
- Students should monitor their WVU MyAccount as charges are subject to change
For more information on refunds, refer to our Refunds webpage.
Are there requirements students must meet to maintain financial aid?
Maintaining Aid
Aid eligibility can be impacted by GPA, the number of earned credit hours, completion of attempted courses, submission of the FAFSA each year by March 1 priority deadline, and more.
Most aid types have enrollment requirements such as:
- Full-time (12 credits or more) or part-time (6-11 credits) enrollment
- Registered for credits required for the degree program
- Aid could be canceled or prorated
Be aware of requirements for all of the aid that is offered, such as annual applications or documentation. Learn more on our Maintain Your Aid webpage.
Satisfactory Academic Progress (SAP)
Students must maintain minimum Satisfactory Academic Progress standards to maintain their federal and state financial aid eligibility.
Students must:
- Have a minimum overall GPA of 2.0 by the end of each spring
- Complete at least 67% of all credit hours attempted by the end of each spring (withdrawals, incompletes, and failing grades all have negative impact on this percentage)
- Complete their program of study within 150% of the hours required for the program (120 credits x 1.5% = 180 attempted hours)
Scholarship Renewal Requirements
For institutional scholarships and Promise Scholarship (for WV residents), students must:
- Earn at least 30 credit hours each academic year (fall, spring, and summer)
- Have a minimum overall GPA of at least 2.75 by the end of summer
- Credit hours earned before the fall 2025 semester do not count towards earned hours but do count towards overall GPA
For additional details, refer to our Renewal Requirements webpage.
WV State Grant Renewal Requirements
WV Higher Education Grant renewal criteria requires that the student:
- Earn at least 24 credit hours each academic year (fall, spring, and summer)
- Have a minimum overall GPA of 2.0
Renewal is reviewed at the end of spring, but students can attempt to regain eligibility by taking summer credits at their own expense.
- Summer financial aid is limited to any remaining loan eligibility
More information is available on the WV Higher Education Grant website.
Next Steps
To learn what next steps students may need to take, refer to our Checklists webpage.
Fall 2025 Timeline
- June 1: Student health insurance waiver is available on the Student Health Insurance website
- June 30: Last day to select a meal plan before default plan (Go Anytime) is used for fall billing assessment
- July 1 (on or around):
- Fall charges are available in WVU MyAccount
- Payment plan opens for 5 installments
- July 2 (on or around): MIX email notifications to students with a balance
- July 11: Opt-out for First Day Complete program opens
-
August 1:
- Due date for July billing notifications
- Late fees are assessed on past due balances after Aug. 1
- August 10: Financial aid disbursement for fall 2025 (if all requirements completed)
-
August 20:
- First day of classes
- Refunds are typically available to students signed up for direct deposit
Contact the WVU Hub
- Morgantown Campus: Evansdale Crossing, 2nd Floor, 62 Morrill Way, Morgantown, WV 26506
- Mailing Address: P.O. Box 6004, Morgantown, WV 26506
-
Online Assistance
- Phone: 304-293-1988
- Available Monday through Friday from 8:15 a.m. to 4:45 p.m. ET
Follow @WVUHub for deadlines, reminders, scholarship opportunities, and budgeting tips.