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PROMISE Scholarship Deadline Extended

The West Virginia Higher Education Policy Commission (HEPC) announced it is extending the application deadline for Fall 2018 PROMISE scholarships for incoming freshmen to Friday, March 30, 2018. Students are encouraged to go to to submit an application and submit their FAFSA at if they have not already done so.

FAFSA Filing Fridays

Need help submitting your 2018-19 FAFSA for next year before the March 1 priority deadline? Come into the Mountaineer Hub any Friday in February for FREE FAFSA help! Check out our Preparing for the FAFSA website to determine what you should bring with you.

Summer Financial Aid Reviews

Summer financial aid reviews begin February 15 for students enrolled for summer.  More information can be found on our Summer page at


Updated December 28, 2017

Scholarship deadlines for incoming Fall 2018 freshmen have been extended to May 1, 2018 for our Scholarships of Distinction, Governor’s Honors Academy, and University Merit Scholarships! Although the deadlines have been extended to May 1, it is advantageous for students to be admitted and have their FAFSA (Free Application for Federal Student Aid) submitted sooner because not all forms of aid may be available until May 1.

Spring 2018 Charges Now Available on STAR

Spring 2018 charges are now available to view on STAR and the Parent/Guest Portal, and eBills will be sent to students' MIX email accounts if they owe a balance around December 15, 2017. Spring charges are due (or students must be enrolled in a payment plan) by January 2, 2018.


Updated August 28, 2017

On September 15, 2017 the lobby/walk-in hours for the Mountaineer Hub will change to 9:00 am to 4:00 pm, Monday through Friday.  The adjusted hours will provide additional time to process requests from students and training to provide the best information possible.  Please note the phone hours will remain 8:15 am to 4:45 pm.  Only the lobby hours are changing.  We also have resources available that you can access 24/7 through our websites or the WVU Portal!


Updated August 25, 2017

The last day to enroll in a payment plan for fall is approaching! If you need to break your fall charges into monthly payments, you can still sign up at


Updated August 25, 2017

Late fees will be assessed on September 2 on all past due balances - including fall.  For instructions on payment, visit


Updated July 25, 2017

The STAR system will be unavailable from 5 p.m. Friday, July 28 until at least noon on Sunday, July 30. Since payment is due Tuesday, August 1, students are encouraged to make payment online before 5 p.m. Friday if possible. The payment system should be available Sunday afternoon, Monday, and Tuesday to meet the payment deadline.


Updated July 7, 2017

Fall 2017 charges are available for your review in STAR.  The payment deadline has been extended to August 1.

If you owe a balance, you will receive an email in your MIX account the week of July 17.  The email will include a statement of your charges and credits.

Billing or Financial Aid Questions?

To provide better service and response to questions, all email addresses associated with financial aid, billing and the Mountaineer Hub have expired as of July 1 and have been replaced by a convenient, streamlined, online ticketing service. To log a question, go to and click the “Contact Us” link at the top of the page. This will allow individuals to monitor the status of their ticket and allows questions to be routed more quickly to the correct person so individuals receive timely responses. You may also call the Mountaineer Hub at 304-293-1988, but please understand that due to an expected high call volume about fall billing, you could experience delays.

Students Must Complete the Student Health Insurance Waiver by July 26 if They Need to Opt Out of Student Insurance

The fall 2017 student health insurance waiver is available now at
 with a deadline of July 26. Eligible students without an approved waiver on file by the deadline will be automatically enrolled in the WVU Aetna student health insurance plan. If you do not yet have an approved waiver on file, you may see the fall student insurance fee of $912 assessed to your account. Once the student insurance waiver is submitted and approved, confirmation will be sent to your student MIX email address and the fall 2017 insurance fee will be credited back to your student account within five business days. If your waiver is declined, you will receive an email to your MIX account indicating the reason and options for how to proceed. For more information about the student health insurance requirement, the WVU Aetna plan, or the insurance waiver, visit, or contact the WVU Student Insurance Office at or 304-293-6815.


Updated June 6, 2017

Due to changes in data security standards, as of June 1, 2017, the Mountaineer Hub can no longer accept credit/debit card payments over the phone. Those who wish to make a payment via debit or credit card must do so through STAR or in-person. Please remember that by using your checking account to make payment online, you will not be charged a service fee. All credit card payments - whether online or in-person - carry a 2.25% processing charge. To learn how to make payments in STAR, visit


Updated February 15, 2017

The definition of half-time status for Graduate/Professional students for financial aid purposes is changing to align with the enrollment standards of the Office of the University Registrar for consistency across campus. During the fall and spring semesters for Graduate/Professional students, one to four credit hours will be considered less than half-time enrollment, five credit hours will be half-time enrollment, six to eight hours will be three-quarters time, and nine hours will remain full-time. Graduate/Professional students will need to be enrolled in at least five credit hours during fall and spring semesters for federal loan eligibility.

The current definition of half-time status for financial aid purposes for Graduate/Professional students is four credit hours during fall and spring. This change will not impact half-time enrollment during summer semesters for Graduate/Professional students (three credit hours) or undergraduate enrollment standards.

Undergraduate Students

Enrollment Status Fall and Spring (in credit Hours) Summer (in credit hours)
Full-Time 12 or more 12 or more
3/4 Time 9 to 11 9 to 11
Half-Time 6 to 8 6 to 8
Less Than Half-Time 1 to 5 1 to 5

Graduate Students

Enrollment Status Fall and Spring (in credit Hours) Summer (in credit hours)
Full-Time 9 or more 6
3/4 Time 6 to 8 4 to 5
Half-Time 5 3
Less Than Half-Time 1 to 4 1 to 2


Updated November 30, 2016

The minimum cumulative grade point average (GPA) required to maintain eligibility for financial aid has been updated. Undergraduate students must maintain a 2.0 overall GPA for financial aid eligibility. Please note there are different requirements for graduate and professional students. Other standards include:

* Completion of a minimum percentage of all attempted credit hours (completion rate);

* A maximum amount of attempted hours.

GPA and completion rate standards will continue to be measured at the end of each spring semester. Maximum attempted hours will be reviewed at the end of each semester. Additional information can be found here .


Updated June 30, 2016

Students whose financial circumstances have been adversely affected by a natural disaster are encouraged to submit the form for a Review of Financial Hardship Due to Natural Disaster. We will do our best to help students through this difficult time by ensuring they are receiving the maximum amount of financial aid available to them for educational expenses. If students have questions, they should contact us. We are here to help!


Updated June 30, 2016

If you are currently repaying Federal Direct Student Loans and have been negatively impacted by a natural disaster, you may qualify for administrative forbearance of loan repayment for a period of up to three months. Contact your loan servicer immediately regarding your options! Please note that interest is still charged during periods of forbearance.