Announcements | Student Financial Support and Services

Payment Deadline Extended

Updated February 1, 2019

Due to the University closure, the payment deadline for students who received a January eBill has been extended from Friday, February 1 to Monday, February 4, 2019 at 4:45 p.m. This means students have the full weekend to make payment! Students may:

Pay online with an electronic check (using routing and banking account numbers) or credit card;
Take advantage of the monthly payment plan option at studentaccounts.wvu.edu/payment/tuition-payment-plan; or
Pay in person on Monday.

STAR Down July 20 through July 22

Updated July 16, 2018

The STAR System will be down from 10 p.m. Friday, July 20 until 11 p.m. Sunday, July 22 for an upgrade. Students will not be able to pay bills or accept aid during this time.

Orientation Presentation Available

Updated June 4, 2018

Information from our New Student Orientation Presentation for Summer 2018 is now available! Click "Orientation Presentation Available" above to access.

SCHOLARSHIP DEADLINES EXTENDED

Updated April 24, 2018

Scholarship deadlines for incoming Fall 2018 freshmen have been extended to July 1, 2018 for our Scholarships of Distinction and Diversity Scholarship! Although the deadlines have been extended to July 1, it is advantageous for students to be admitted and have their FAFSA (Free Application for Federal Student Aid) submitted sooner because not all forms of aid may be available until July 1. For the Diversity Scholarship, the FAFSA must have been submitted by March 1, 2018.

Check, Money Order, and Credit or Debit Card Payments Accepted

Updated April 20, 2018

Students making payment in person at the Mountaineer Hub can use checks (personal or cashier's), money orders, or credit or debit cards. Students can always make payment via check or credit card online through the WVU Portal available 24/7! Effective May 1, 2018, the Mountaineer Hub will no longer be able to accept cash payments. Notices have been posted in the Mountaineer Hub since December.

Decide WVU Presentation Available

Updated April 18, 2018

Information from the Decide WVU Presentation from April 14, 2018 is now available! Click "Decide WVU Presentation Available" above to access the PDF file.

Dependent Education Scholarship

Updated March 26, 2018

To help even more members of the WVU family realize the benefits of a WVU education, the University is excited to announce the Dependent Education Scholarship. The application is due May 1, 2018 for the fall 2018 semester. More information available at https://talentandculture.wvu.edu/wellness-and-perks/dependent-education-scholarship.

PROMISE Scholarship Deadline Extended

The West Virginia Higher Education Policy Commission (HEPC) announced it is extending the application deadline for Fall 2018 PROMISE scholarships for incoming freshmen to Friday, March 30, 2018. Students are encouraged to go to www.cfwv.com/PROMISE to submit an application and submit their FAFSA at fafsa.ed.gov if they have not already done so.

Summer Financial Aid Reviews

Summer financial aid reviews begin February 15 for students enrolled for summer. More information can be found on our Summer page at financialaid.wvu.edu/summer.

SCHOLARSHIP DEADLINES EXTENDED

Updated December 28, 2017

Scholarship deadlines for incoming Fall 2018 freshmen have been extended to May 1, 2018 for our Scholarships of Distinction, Governor’s Honors Academy, and University Merit Scholarships! Although the deadlines have been extended to May 1, it is advantageous for students to be admitted and have their FAFSA (Free Application for Federal Student Aid) submitted sooner because not all forms of aid may be available until May 1.

Spring 2018 Charges Now Available on STAR

Spring 2018 charges are now available to view on STAR and the Parent/Guest Portal, and eBills will be sent to students' MIX email accounts if they owe a balance around December 15, 2017. Spring charges are due (or students must be enrolled in a payment plan) by January 2, 2018.

MOUNTAINEER HUB LOBBY HOURS CHANGING

Updated August 28, 2017

On September 15, 2017 the lobby/walk-in hours for the Mountaineer Hub will change to 9:00 am to 4:00 pm, Monday through Friday. The adjusted hours will provide additional time to process requests from students and training to provide the best information possible. Please note the phone hours will remain 8:15 am to 4:45 pm. Only the lobby hours are changing. We also have resources available that you can access 24/7 through our websites or the WVU Portal!

Thinking of withdrawing from a course? See how that could impact current and future financial aid at http://financialaid.wvu.edu/home/maintain/withdrawing
How do you apply for aid? Check out http://financialaid.wvu.edu/applying-for-aid for assistance!
Want some tips on applying for private scholarships? Find those at http://financialaid.wvu.edu/home/scholarships/tips
Forget how to accept your aid on STAR? Instructions can be found at http://financialaid.wvu.edu/home/aid-offer/accept-or-decline-aid
Looking for a part-time job? Log into MountaineerTRAK to search at http://studentemployment.wvu.edu/
Want to know your balance due? Visit http://studentaccounts.wvu.edu/payment for instructions on navigating STAR.
Find some additional funding options at http://financialaid.wvu.edu/options

AUGUST 31: LAST DAY TO ENROLL IN FALL PAYMENT PLAN

Updated August 25, 2017

The last day to enroll in a payment plan for fall is approaching! If you need to break your fall charges into monthly payments, you can still sign up at studentaccounts.wvu.edu/payment/tuition-payment-plan.

SEPTEMBER 2: LATE FEES ASSESSED ON ALL PAST DUE BALANCES

Updated August 25, 2017

Late fees will be assessed on September 2 on all past due balances - including fall. For instructions on payment, visit studentaccounts.wvu.edu/payment.

STAR SYSTEM UNAVAILABLE THIS WEEKEND!

Updated July 25, 2017

The STAR system will be unavailable from 5 p.m. Friday, July 28 until at least noon on Sunday, July 30. Since payment is due Tuesday, August 1, students are encouraged to make payment online before 5 p.m. Friday if possible. The payment system should be available Sunday afternoon, Monday, and Tuesday to meet the payment deadline.

FALL CHARGES AVAILABLE NOW!

Updated July 7, 2017

Fall 2017 charges are available for your review in STAR. The payment deadline has been extended to August 1.

If you owe a balance, you will receive an email in your MIX account the week of July 17. The email will include a statement of your charges and credits.

ECheck is the recommended form of payment with no convenience fees. These payments are posted immediately, and there’s no waiting in line! Visit studentaccounts.wvu.edu/payment for instructions on making payment.
If sending a check via U.S. mail, a confirmation email will be sent your MIX account once posted.
Credit card payments cannot be taken via phone for security reasons, but can be made online in STAR or the Parent/Guest Portal. Note: A 2.25% convenience fee will apply.
If a balance is due, you can still sign up for a monthly payment plan with Higher One to spread payments out over several months at studentaccounts.wvu.edu/payment/tuition-payment-plan. Note: If you have already signed up with Higher One for a monthly payment plan, you will not receive an email/statement the week of July 17. You will be contacted should your plan be insufficient to cover your charges.
Refunds: If you have more than enough aid to pay your balance and are due a refund, you will not receive an email/statement the week of July 17. August 11 is the earliest refunds may be received by students signed up for direct deposit. You can sign up or verify your bank account info at studentaccounts.wvu.edu/refunds if a refund is expected. If a paper refund check is preferred, be sure to verify your mailing/local address in STAR for accuracy.
You can grant proxy access to parents or others who may be assisting with bill payment. This gives parents their own log in information and a passphrase they will need if calling in on your behalf. More information available at parent-guest.portal.wvu.edu.

Billing or Financial Aid Questions?

To provide better service and response to questions, all email addresses associated with financial aid, billing and the Mountaineer Hub have expired as of July 1 and have been replaced by a convenient, streamlined, online ticketing service. To log a question, go to mountaineerhub.wvu.edu and click the “Contact Us” link at the top of the page. This will allow individuals to monitor the status of their ticket and allows questions to be routed more quickly to the correct person so individuals receive timely responses. You may also call the Mountaineer Hub at 304-293-1988, but please understand that due to an expected high call volume about fall billing, you could experience delays.

Students Must Complete the Student Health Insurance Waiver by July 26 if They Need to Opt Out of Student Insurance

The fall 2017 student health insurance waiver is available now at studentinsurance.wvu.edu
with a deadline of July 26. Eligible students without an approved waiver on file by the deadline will be automatically enrolled in the WVU Aetna student health insurance plan. If you do not yet have an approved waiver on file, you may see the fall student insurance fee of $912 assessed to your account. Once the student insurance waiver is submitted and approved, confirmation will be sent to your student MIX email address and the fall 2017 insurance fee will be credited back to your student account within five business days. If your waiver is declined, you will receive an email to your MIX account indicating the reason and options for how to proceed. For more information about the student health insurance requirement, the WVU Aetna plan, or the insurance waiver, visit studentinsurance.wvu.edu, or contact the WVU Student Insurance Office at sio@mail.wvu.edu or 304-293-6815.

CARD PAYMENTS BY PHONE

Updated June 6, 2017

Due to changes in data security standards, as of June 1, 2017, the Mountaineer Hub can no longer accept credit/debit card payments over the phone. Those who wish to make a payment via debit or credit card must do so through STAR or in-person. Please remember that by using your checking account to make payment online, you will not be charged a service fee. All credit card payments - whether online or in-person - carry a 2.25% processing charge. To learn how to make payments in STAR, visit studentaccounts.wvu.edu/payment.

CHANGES TO THE DEFINITION OF HALF-TIME ENROLLMENT FOR GRADUATE/PROFESSIONAL STUDENTS

Updated February 15, 2017

The definition of half-time status for Graduate/Professional students for financial aid purposes is changing to align with the enrollment standards of the Office of the University Registrar for consistency across campus. During the fall and spring semesters for Graduate/Professional students, one to four credit hours will be considered less than half-time enrollment, five credit hours will be half-time enrollment, six to eight hours will be three-quarters time, and nine hours will remain full-time. Graduate/Professional students will need to be enrolled in at least five credit hours during fall and spring semesters for federal loan eligibility.

The current definition of half-time status for financial aid purposes for Graduate/Professional students is four credit hours during fall and spring. This change will not impact half-time enrollment during summer semesters for Graduate/Professional students (three credit hours) or undergraduate enrollment standards.

Enrollment Status	Fall and Spring (in credit Hours)	Summer (in credit hours)
Undergraduate Students
Full-Time	12 or more	12 or more
3/4 Time	9 to 11	9 to 11
Half-Time	6 to 8	6 to 8
Less Than Half-Time	1 to 5	1 to 5

Enrollment Status	Fall and Spring (in credit Hours)	Summer (in credit hours)
Graduate Students
Full-Time	9 or more	6
3/4 Time	6 to 8	4 to 5
Half-Time	5	3
Less Than Half-Time	1 to 4	1 to 2

UPDATE TO SATISFACTORY ACADEMIC PROGRESS

Updated November 30, 2016

The minimum cumulative grade point average (GPA) required to maintain eligibility for financial aid has been updated. Undergraduate students must maintain a 2.0 overall GPA for financial aid eligibility. Please note there are different requirements for graduate and professional students. Other standards include:

* Completion of a minimum percentage of all attempted credit hours (completion rate);

* A maximum amount of attempted hours.

GPA and completion rate standards will continue to be measured at the end of each spring semester. Maximum attempted hours will be reviewed at the end of each semester. Additional information can be found here .

FLOODING IN WEST VIRGINIA

Updated June 30, 2016

Students whose financial circumstances have been adversely affected by a natural disaster are encouraged to submit the form for a Review of Financial Hardship Due to Natural Disaster. We will do our best to help students through this difficult time by ensuring they are receiving the maximum amount of financial aid available to them for educational expenses. If students have questions, they should contact us. We are here to help!

STUDENT LOAN BORROWERS AND NATURAL DISASTERS

Updated June 30, 2016

If you are currently repaying Federal Direct Student Loans and have been negatively impacted by a natural disaster, you may qualify for administrative forbearance of loan repayment for a period of up to three months. Contact your loan servicer immediately regarding your options! Please note that interest is still charged during periods of forbearance.